Eleven Acres is pleased to provide free shipping on all orders over $75 (sample sizes, merchandise and toiletries excluded). We ship USPS ground unless otherwise requested. Fees for express shipping apply. Although many orders may ship out same day, please allow 2-3 days for processing and 4-7 days for shipping. Orders based on product availability.
Eleven Acres requires a signature at delivery for all orders with a value of $200 or more.
In the unlikely event that a package is lost in transit, Eleven Acres will not be held responsible if the package says ‘delivered’.
If a package is sent to the wrong address, and the incorrect address was provided online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us.
If a package is deemed defective or damaged, Eleven Acres must be notified within three days (3) of delivery. If we are not made aware of damage within three days (3), we will understand that the package was delivered in good condition.
Eleven Acres takes great pride in its products. Should you be unsatisfied with your purchase, we allow a 30 day window in which you can initiate the return process. Please contact us at (917)817-0778 or firstname.lastname@example.org. We limit to one return or exchange per customer.
If you purchased a Eleven Acres product through an independent retail location, please contact that retailer directly for any return or exchange.